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Last Updated: June 2026

Welcome to ALORA Hair Extensions ("we," "our," "us"). These Terms & Conditions govern your use of our website, alorahairextensions.com.au, and the purchase of any products from our online store.

By accessing our site, browsing, or placing an order, you agree to be bound by the terms, conditions, and policies stated below. Please read them carefully before making a purchase.

1. Online Store Terms & Eligibility

By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or territory of residence. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we suspect fraudulent activity or a breach of our terms.

2. Pricing and Payments

All prices listed on our website are in Australian Dollars (AUD).
We reserve the right to modify prices, update product descriptions, or discontinue items at any time without prior notice.
Payments must be made in full at the time of checkout via our authorised, secure third-party payment gateways.

3. Shipping, Delivery & Dispatch

Same-Day Dispatch: Orders placed before 2:00 PM (AEST) Monday to Friday will be dispatched on the same business day. Orders placed after 2:00 PM or over weekends/public holidays will be processed the following business day.
Shipping Carriers: All orders are shipped via Australia Post (Express or Standard). Delivery timeframes provided are estimates only.
Shipping Liability: Once a package leaves the ALORA facility and is in the possession of the shipping carrier, ALORA Hair Extensions is no longer liable for transit delays, lost or stolen packages, or delivery mishaps. Any delivery disputes must be lodged directly with Australia Post.

4. Returns, Exchanges & Store Credit Policy

15-Day Window: We accept returns or exchanges within 15 days of delivery.
No Refunds: We offer Store Credit or Exchanges only for all eligible returns. We do not issue cash, credit card, or bank refunds for change of mind or incorrect selection.
OH&S and Hygiene Regulations: Due to strict Occupational Health and Safety regulations regarding human hair and hygienic products, we cannot accept returns or exchanges on any hair extensions that have been opened, tampered with, or worn.
To be eligible for a return, the product must be in its original, unopened packaging with all security seals completely intact.
Return Shipping Costs: All return shipping costs are the sole responsibility of the customer. ALORA is not responsible for return packages lost in transit, and we highly recommend using a trackable shipping service.

5. Product Disclaimer & Colour Batches

Colour Matching: Swatches and product photos are provided on our product pages to assist with matching as closely as possible.
Batch Variations: Please note that slight variations in colour batches can occur from time to time. This is a natural characteristic of the manufacturing process for real human hair and is not considered a product defect.

6. Extension Care, Styling & Ongoing Lifespan

Extension hair does not receive natural oils from the scalp and requires strict maintenance as outlined in our Ultimate ALORA Extension Care Guide.
Heat Restrictions: You must use a professional heat protectant. Styling tools must not exceed 180°C (350°F).
Exclusions from Liability: Once the security seal is broken and the product is used, ALORA Hair Extensions is not liable for the ongoing condition, shedding, matting, or lifespan of the hair. We are not responsible for damage caused by improper maintenance, harsh styling products (including those containing sulfates/alcohol), or environmental factors like chlorine, saltwater, or hard water.
Chemical Treatments: Any coloring, toning, purple shampooing, or chemical treatments are done strictly at your own risk. We strongly advise against bleaching or lifting the hair.

7. Third-Party Salon & Stylist Disclaimer

We love that you may want to get your extensions professionally styled! However:

ALORA Hair Extensions is not financially or legally responsible for any third-party salon services.
We will not reimburse, credit, or pay for stylist fees, installation costs, cutting, or any mishaps that occur in a stylist's chair. Any issues arising from professional installation or alteration must be handled directly with your chosen stylist.

8. Changes to Terms & Conditions

We reserve the right to update, change, or replace any part of these Terms & Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Contact Information

Questions about our Terms & Conditions should be sent directly to our customer care team at:

Email: info@alorahairextensions.com.au

Response Window: Within 24 hours (Monday–Friday)

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