Privacy policy

Last Updated: June 2026

Welcome to ALORA Hair Extensions ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner.

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, alorahairextensions.com.au, or make a purchase from our online store. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

To fulfill your orders and provide a seamless shopping experience, we collect certain personal information you provide to us, including:

· Identity & Contact Data: Your name, email address, shipping address, billing address, and phone number.

· Transaction Data: Details about the products you purchase from us, order history, and total spend.

· Payment Information: Payment details processed securely through our third-party payment gateways (such as Shopify Payments, Stripe, or PayPal). Please note: ALORA does not store or see your credit card details.

· Technical & Usage Data: Your IP address, browser type, device information, and how you interact with our website (collected via cookies and tracking technologies to help improve your shopping experience).

2. How We Use Your Information

We use the information we collect to run our business and provide you with the best possible service, specifically to:

· Process, pack, and fulfill your orders.

· Send you order confirmations, tracking details, and updates via email.

· Respond to your customer service inquiries and support requests within our 24-hour window.

· Detect, prevent, and mitigate fraudulent transactions to protect our business and customers.

· Send you promotional emails, sales updates, or marketing communications (only if you have explicitly opted in, and you can unsubscribe at any time).

3. Sharing Your Information with Third Parties

We never sell your personal information to third parties. However, we do share your data with trusted third-party service providers who help us run our online-only store, including:

· E-commerce Platforms: Our website platform (e.g., Shopify) to manage our store and process your checkout.

· Shipping & Delivery Partners: Australia Post, so they can successfully deliver your order to your door and send you tracking notifications.

· Payment Gateways: Secure payment processors to handle credit card transactions safely.

· Marketing Tools: Email communication platforms used to send out store updates and newsletters.

All third-party partners are strictly required to use your personal data only for the specific tasks they perform for us.

4. Cookies and Tracking Technologies

Our website uses "cookies" to enhance your browsing experience. Cookies are small data files stored on your device that help our website remember your preferences, keep track of items in your shopping cart, and analyze website traffic. You can choose to disable cookies through your browser settings, though doing so may limit some functionality of our online store.

5. Data Security

We take the security of your personal information very seriously. We implement standard e-commerce security measures, including Secure Socket Layer (SSL) encryption, to protect your data during transmission. While we do our absolute best to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Accessing Your Data

You have the right to request access to the personal information we hold about you, or to ask that it be corrected, updated, or deleted. If you wish to make changes to your details or would like your information removed from our database, please contact us at the email below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational procedures, or legal requirements. Any updates will be posted directly to this page with an updated "Last Updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to our team:

· Email Us: info@alorahairextensions.com.au